IRCTC and IR have never been fair to agents. It is a monopoly market, but they need to better the system more than what is currently the norms. No doubt.
For one It is been 20 months since i filed a TDR in irctc and the IR has not refunded about Rs 3000 for two 2AC tkts from Shahganj to LTT. The train was diverted and the two pax could not board the train. Ir is taking its own time to enquire till then teh oax had to face hardship and loss of money. Who is responsible. I sent 4 reminders and no further progress is acheived. This is Indian Railways.
On...
more... IRCTC site, booking for 90th day is a pain in the a_s. No doubt there is lot of pressure. I agree with manoj that for Tatkal atleast the ID number field should be reintroduced, saving a lot of bogus/scam bookings.
Even the payment gateways should be increased.
Tatkal quota should be reduced. Ir is earning too much from this system.