I travelled from Shimla on 09 Sep 14. The station particularly the refreshment room was very clean.
The booking counter was supposed to commence issue of tickets one hour prior to departure of train. The scheduled departure of first train for the day was at 0800 hrs. How ever the booking hall opened late after arrival of SBC after 0715 hrs. The computer log in time and issue of first ticket will confirm late opening and commencement of sale of tickets.