One of my friend has a reservation in 22110 NZM-LTT AC EXP from JHS to LTTof today in 2ac and he booked this cnf ticket on the PRS counter of CSTM and paid the amount by his credit card of KOTAK MAHINDRA BANK but he needs to cancel the ticket but when he visited the PRS counter of SHIVPURI(SVPI) near JHS where the booking clerk denied that they cannot cancel the ticket made via CREDIT CARD.So How to cancel the ticket now as less time is left for chart preparation?
Is there any other method to cancel or 139 service of ticket cancellation has started?