i have booked 4 ticket through PRS counter and unfortunately after chart preparation still my status is wait listed, so my query is what is refund rule for ticket booked at PRS counter as of my train timing for these booked ticket was 23:40 due to it when i went at reservation counter to ask for refund they said PRS counter timing is closed at 20:00 this is worst experience at PRS counter these people are helpless i know that if i booked these ticket through online then i will get full refund but after enquering with irctc customer care they said we cant help ticket booked through PRS counter, but today at 23:40 is train departure time and after departure of train can i get full refund, and how can i apply for it, can i get full refund please reply.