I had booked a ticket with PNR no 8358360626 from LTT to BSL. This train was late for more than 3 hours and so I filed a TDR for refund.
This TDR was rejected and I got the mail as below;
From: <tdrprocess@irctc.co.in>
Date: 04/10/2011 09:34
Subject:...
more... Email From IRCTC
REGRET Dear Customer, With Reference to your PNR No:8358360626, we regret to inform you that refund is not admissible as informed by Railways through their letter no : RO/BBS/08/398/30.09.11/ECoR and the reason being : 010-ECoR/15 An endorsement to the effect that the party has approached the station staff within the time limit was not given on E-ticket. The case is repudiated.. The case is repudiated. In case you require any further assistance, please mail us at tdrprocess@irctc.co.in or call us on 011-23345900 With regards, TDR TEAM
I am not able to understand why this TDR was rejected. Any help?