if its a E-ticket the actual procedure would be:
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Obtain certificate from the TTE /Conductor in case of A.C.FAILURE..This original certificate must be sent to GGM (IT), IRCTC Ltd.,Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi-110055 after filing on-line refund request for claiming refund.
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Guess...
more... if you have receipt copy of compliant made to AJJ SM you can send that copy to above mentioned address with written letter mentioning the scenario.