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News Entry# 71274  
  
May 02 2012 (7:05AM)  Frequent travellers vow to shun food :Are fed up with indifferent attitude of railway officials (www.tribuneindia.com)
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Commentary/Human InterestNR/Northern  -  

News Entry# 71274     
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Posted by: rdb**  91612 news posts  
Ludhiana : Fed up with the unpalatable food and snacks served on board the elite Shatabadi Express trains running on the Amritsar-New Delhi and Ludhiana-New Delhi routes, a few frequent travellers have vowed never to eat food served even if means suffering financial loss worth a few hundred rupees on each trip.What is more painful than persistent indifferent attitude of senior railway officials who are either ignoring the written complaints lodged by the passengers or else taking these lightly? Narrating his nightmarish journey from Ludhiana to New Delhi by Swarn Shatabadi (12030) on April 15 in executive class, Dr Rajiv Gupta, a city-based psychiatrist, said the vegetable served in dinner by the catering staff contained stone of almost all sizes.“I was so appalled by the sight of the food served to me that I took a vow never to eat in it,” he said while adding that without raising an...
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uproar over the poor quality of food so as not to upset other co-passengers, who were eating the dinner, he called the catering supervisor and lodged a written complaint.According to Dr Gupta, there seems to be either no complaint-redressal mechanism in place or perhaps those responsible for maintaining food quality and catering arrangements on-board the trains have utter disregard for the harassment caused to the passengers. “The Railways charge exorbitantly for the food and snacks served to passengers travelling on Shatabadi train and they have a right to be served palatable food and reasonably good standards of catering,” he maintained.Senior officials stationed at the Northern Railway headquarters in New Delhi, who are looking after the catering on-board the Shatabadi Express trains told The Tribune that complaints lodged by the passengers, were taken seriously. “We rarely talk to complainant. Action will be taken against erring catering staff or contractors on the basis of complaints lodged.”In the wake of complaints received from the passengers, especially about dinner served in the evening Shatabadi Express, the catering contractor has been directed to maintain food quality, the officials added.
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