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Mon Sep 26, 2016 10:51:42 ISTHomeTrainsΣChainsAtlasPNRForumGalleryNewsFAQTripsLoginFeedback
Mon Sep 26, 2016 10:51:42 IST
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Fare Refund of e-ticket within day of filing claim in case of cancellation of train  
3 Answers
Nov 04 2011 (4:08PM)
Ticket Booking/E-Ticketing

Entry# 824     
Ranjeet*^
Fare Refund of e-ticket within day of filing claim in case of cancellation of train

Nov 06 2011 (10:15AM)
News Entry# 44545  IRCTC implements new refund system for quick e-ticket refunds  
Posted by: Jayashree ❖ Amita*^   Added by: Ranjeet*^  Nov 06 2011 (10:49AM)
E-ticketing customers will not have to wait for months for cancelled trains’ refunds as the Indian Railway Catering and Tourism Corporation (IRCTC) has devised a new system that will ensure payments are transferred to the customers' account within days of filing the claim online. If the train is marked as 'cancelled' in PRS due to breaches, floods or accidents, a full refund is permissible in case the ticket is cancelled within three days of the scheduled departure of the train. In case of e-tickets, such cancellations can be done through the internet.
A senior IRCTC official said, "Previously, IRCTC customers had to file a Ticket Deposit Receipt (TDR) form online. IRCTC then forwarded the claim to the railway department concerned to
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process the refund, according to a report by Manthan K Mehta in The Economic Times. The refund amount was then credited back to the account through which payment was made after receiving the same from the concerned railway department. The entire exercise of processing the TDR was time-consuming and the customer could expect the refund at least a month from the date of filing the claim."
In the new system, the refund can be credited if the claim is filed online within 72 hours from the date of cancellation of the train. Once the claim is filed, the fare will be refunded within four to five days.
An official said, "Many customers, who had a bitter experience due to abnormal delays in the refund process, had stopped booking the tickets online." The refund process is said to be much easier if the ticket is booked from the Passenger Reservation System counter. The money is refunded immediately on submission of forms at the counter.

Nov 04 2011 (3:53PM)
News Entry# 44371  IRCTC to refund e-ticket fare within days of filing claim  
Posted by: Jayashree ❖ Amita*^   Added by: Ranjeet*^  Nov 04 2011 (4:08PM)
MUMBAI: E-ticketing customers will not have to wait for months to get refund of fare for trains cancelled as Indian Railway Catering and Tourism Corporation (IRCTC) has devised a new system that will ensure payments are transferred to the customers' account within days of filing the claim online.
If the train is marked as 'cancelled' in PRS due to breaches, floods or accidents, full refund is permissible in case the ticket is cancelled within three days of the scheduled departure of the train.
In case of e-tickets, such cancellations can be done by
...
more...
the customer via the internet.
A senior IRCTC official said, "Previously, IRCTC customers had to file a Ticket Deposit Receipt (TDR) form online. IRCTC then forwarded the claim to the railway department concerned to process the refund. The refund amount was then credited back to the same account through which payment was made after receiving the same from the concerned railway department. The entire exercise of processing the TDR was time-consuming and the customer could expect the refund at least a month from the date of filing the claim."
In the new system, the refund can be credited in their account, if the claim is done online within 72 hours from the date of cancellation of the train. Once the claim is filed, the fare will be refunded into customers account within four to five days.
An official said, "Many customers, who had bitter experience due to abnormal delay in refund process, had stopped booking the tickets online."
The refund process is much easier if the ticket is booked from the Passenger Reservation System counter. The money is refunded immediately on submission of forms at the counter.
KD Sharma, a resident of Chembur, said, "We had bitter experience with refunds when we had booked tickets during the monsoon to travel to Goa by Konkan Railway. Hence, we had decided not to book tickets online especially while travelling during the monsoon, as the Konkan railway route gets disrupted frequently during that time of the year leading to cancellation of trains."
Krishna Shah, a Ghatkopar Resident said, "IRCTC should make the process even more simpler. Why should they wait for the person to register the claim online when the train has been cancelled? The money should automatically get credited in the account from where the booking was made in the first place."

Nov 04 2011 (3:53PM)
News Entry# 44363  IRCTC new refund system: Now, get e-ticket fare refund within days  
Posted by: Jayashree ❖ Amita*^   Added by: Ranjeet*^  Nov 04 2011 (4:09PM)
E-ticketing customers will not have to wait for months to get refund of fare for trains cancelled as Indian Railway Catering and Tourism Corporation (IRCTC) has devised a new system that will ensure payments are transferred to the customers' account within days of filing the claim online.
If the train is marked as 'cancelled' in PRS due to breaches, floods or accidents, full refund is permissible in case the ticket is cancelled within three days of the scheduled departure of the train.
In case of e-tickets, such cancellations can be done
...
more...
by the customer via the internet.
A senior IRCTC official said,
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