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Tue Sep 27, 2016 21:01:04 ISTHomeTrainsΣChainsAtlasPNRForumGalleryNewsFAQTripsLoginFeedback
Tue Sep 27, 2016 21:01:04 IST
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Railway complaints  
1 Answers
Dec 26 2011 (9:56PM)
Railway Sites/Portals

Entry# 897     
Gopalakrishnan P
Railway complaints

2 Followers
2797 views
Jul 05 2011 (7:10PM)
Blog Post# 199460-0     
Hemant Chandra   Added by: Gopalakrishnan P  Dec 26 2011 (9:56PM)
gentleman, this is important stuffs consist of number in which we can also launch direct compalint in case of overcharging of all food items during journey--kindly take down which will be very helpful during the journey
====================jago ,yatri, jago=======================
Indian Railways “Jago, Yatri, Jago” program intends to create the awareness among the passengers so that they are not being overcharged for the services provided by the railway staff. There are various types of overcharging like overcharging on Tea & Coffee, overcharging on Meals, adding extra dish without order of passengers, charging
...
more...
on account of non availability of change, charging extra for chilled PDW bottle, etc
Indian Railways has come out with various actions in order to curb the overcharging and provide relief to the passengers. Some of the measures included drive on overcharging, pasting of Bilingual Menu Stickers in Mail/Express trains, letter issued to licensees to stop overcharging, punitive action against licensee on overcharging, instructions to QCPs to cover this particular aspect in their inspections, time to time counseling of licensees and their service staff, rounding off to amount in Rupee.
Indian Railways has introduced On-line Complaint Management System to facilitate the passengers for lodging their complaint online by logging at IRCTC website. After the receipt of the complaint it is sent directly to the concerned licensee for submission of comments immediately. A complainant is allotted a unique complaint number for tracking the status of complains.
Indian Railways has launched a National Toll Free No 1800111139 for providing the swift redressal of complaints and various suggestions conveyed by passengers over the phone. One can call on this number free of charge from train and register one’s complain. One can also register one’s complain through SMS. Control Offices are set up to monitor the quality of the catering services 24 X 7. Central Control office is set up at New Delhi which is completely equipped with Phone, PC with broadband connectivity, Fax and scanner.
Passengers are suggested to carry change to avoid overcharging, demands bills/receipt, check MRP & date of expiry, buy food items only from authorized stalls, check the brand of packed items, demand complaint book, use Toll Free No. 1800-111-139 and send SMS on 9971111139.
this is the number of control office in which we can directly addressed complaints :-
control office of mumbai-----022-22618067
control office of delhi--------011-23221147
control office of kolkata-----033-26601743
control office of chennai -----044-25353341
control office of secunderabad--040-27716145
central office number-----------011-23345300
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