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What is the procedure to file a TDR (Ticket Deposit Receipt) to obtain refund? What are the rules?  
14 Answers
Jul 27 2011 (3:30AM)
Fares/Concessions/Refund Rules

Entry# 87     
Kishor*^~
What is the procedure to file a TDR (Ticket Deposit Receipt) to obtain refund? What are the rules?

23125 views
Aug 05 2011 (6:01PM)
Blog Post# 215534-1     
✔KALINGAS✔*^~   Added by: ✔KALINGAS✔*^~  Aug 05 2011 (6:04PM)
TDR (Ticket Deposit Receipt) can be submitted to claim refund if customer was not able to perform the journey due to any /or the following reason.
1. Train cancelled by Railways
2. Train running late by more than three hours
3. Difference of Fare in case proper coach not attached
4.
...
more...
AC Failure
5. Travelled without proper ID proof
6. Wrongly charged by TTE
7. Party partially travelled
8. Passenger not travelled

TDR Rules
1. The TDR Refund will be processed as per Extant Railway Rules.
2. TDR should be filed within 30 days of Departure of Train.
3. The refund process will take at-least 60 days and more.
4. E-ticket refund request (after chart preparation) can be filed online.

Refund Rules
1. In case train is cancelled by the Railways due to accidents, breaches or floods, bandh or Rail roko agitation etc - full refund of the fare of entire booked journey will be granted .Online cancellation can be done up to 72 hrs.
2. In case train is running late more than 3 hrs - full fare will be refunded.
3. In case proper coach is not attached - Difference of fare between the booked class and lower travelled class will be refunded. Certificate from the TTE (in original) for the lower class travelled is must to claim for refund.
4. In case of AC failure of AC1class/executive class- Difference of fare between AC1 class or executive class and first class will be refunded for the distance AC not worked. Certificate from the TTE (in original) for the AC not worked is must to claim for refund.
5. In case of AC failure of AC2/AC3 class- Difference of fare between AC2/AC3 class and sleeper class will be refunded for the distance AC not worked. Certificate from the TTE (in original) for the AC not worked is must to claim for refund.
6. In case of AC failure of AC chair car class- Difference of fare between AC chair car class and second class will be refunded for the distance AC not worked. Certificate from the TTE (in original) for the AC not worked is must to claim for refund.
7. In case travelling without proper ID proof, will be considered without ticket and will be charged accordingly. Chief commercial manager/refunds can be approached for discretionary refund. Excess fare ticket (EFT) (in original) issued by the TTE is must to claim for refund.
8. In case of wrongly charged by the TTE-full refund will be granted by the chief commercial manager/refunds. Excess fare ticket (EFT) (in original) issued by the TTE is must to claim for refund.
9. In case party/ family partially travelled - refund will be granted by the chief commercial manager/refunds as per rule. Certificate from the TTE (in original) for the less passenger travelled is must to claim for refund.
10. In case passenger not travelled - refund will be granted by the chief commercial manager/refunds as per extant Railway rule.
11. Partially used reserved ticket by Rajdhani, Shatabdi and Jan Shatabadi Exp - No refund is allowed.
12. In case Railways is not able to provide accommodation - full refund will be granted.
11. Refund on tatkal ticket - if it is cancelled up to 24 hrs before the scheduled departure of the train 25% excluding the tatkal charges will be refunded. Thereafter no refund means would be zero refund.

23262 views
Feb 17 2011 (12:32PM)
Blog Post# 112073-1     
Guest: 455fd52b   Added by: moderator*^~  Jul 27 2011 (7:02AM)
pl. reply what is the procedure of TDR refund time. this is manual/normal ticket . TDR filled by nearest railway station and sent to mumbai ..

23430 views
Feb 17 2011 (12:34PM)
Blog Post# 112073-2     
Hemant Singatkar*^   Added by: moderator*^~  Jul 28 2011 (4:44AM)
do u have e-tkt or prs counter tkt

23244 views
Feb 17 2011 (12:36PM)
Blog Post# 112073-3     
Guest: 455fd52b   Added by: moderator*^~  Jul 27 2011 (7:02AM)

sir,
this is not a e-ticket, PRS ticket.

23266 views
Feb 17 2011 (12:37PM)
Blog Post# 112073-4     
Guest: 455fd52b   Added by: moderator*^~  Jul 27 2011 (7:02AM)
counter ticket..

23412 views
Feb 17 2011 (12:44PM)
Blog Post# 112073-5     
Hemant Singatkar*^   Added by: moderator*^~  Jul 27 2011 (7:02AM)
you have to apporach to PRS counter there Reservation Clerk will give you TDR form which is to be fillend and submitted to SM. Then they will send cheque to your address mentioned in TDR file.

23255 views
Feb 17 2011 (12:50PM)
Blog Post# 112073-6     
Guest: 455fd52b   Added by: moderator*^~  Jul 27 2011 (7:02AM)
HEMANT JI,
Am already TDR Form filled and sent to chief manager (refunds), churchgate, mumbai through registered post on 03.02.2011.
i only want to howmany days want to refund amount.

24100 views
Jul 21 2010 (5:02PM)
Blog Post# 59529-1     
Vinay Kumar~   Added by: moderator*^~  Jul 27 2011 (7:02AM)
Shivalik waits for Kalka Mail for 30 Minuts to 1 Hour (in case its late), but not for stretch of 3-4 Hours!!!
In case u miss, TDR rule will be applicble, not complete refund.

24161 views
Jul 21 2010 (5:12PM)
Blog Post# 59529-3     
Enayet Shameem   Added by: moderator*^~  Jul 28 2011 (4:44AM)
Get a backup. Get a ticket in 255/HIMALYAN QUEEN also.

24160 views
Jul 21 2010 (5:15PM)
Blog Post# 59529-4     
Enayet Shameem   Added by: moderator*^~  Jul 27 2011 (7:02AM)
TDR (Ticket Deposit Receipt) can be submitted to claim refund if customer was not able to perform the journey due to any /or the following reason.
1. Train cancelled by Railways
2. Train running late by more than three hours
3. Difference of Fare in case proper coach not attached
4.
...
more...
AC Failure
5. Travelled without proper ID proof
6. Wrongly charged by TTE
7. Party partially travelled
8. Passenger not travelled

TDR Rules
1. The TDR Refund will be processed as per Extant Railway Rules.
2. TDR should be filed within 30 days of Departure of Train.
3. The refund process will take at-least 60 days and more.
4. E-ticket refund request (after chart preparation) can be filed online.

24149 views
Jul 21 2010 (5:18PM)
Blog Post# 59529-5     
Vinay Kumar~   Added by: moderator*^~  Jul 27 2011 (7:02AM)
If train missed or cancelled or diverted, TDR for E-Ticket as well as PNR Ticket can be filed.
For Cancelled/diverted trains, u get full return (minus clerical charges) & for missed trains, u get 50% back.
For PRS Ticket, refund is real-time, while for E-Ticket (TDR filed online thru the account from which booking was made), its 3 months time-boundation.
PS: E-Ticket TDR,
...
more...
has been cleared in 4-5 days, 3 months, years & sometimes never!!
No TDR for Tatkal Tickets

24187 views
Jul 21 2010 (5:23PM)
Blog Post# 59529-6     
Enayet Shameem   Added by: moderator*^~  Jul 27 2011 (7:02AM)
Refund Rules
1. In case train is cancelled by the Railways due to accidents, breaches or floods, bandh or Rail roko agitation etc - full refund of the fare of entire booked journey will be granted .Online cancellation can be done up to 72 hrs.
2. In case train is running late more than 3 hrs - full fare will be refunded.
3.
...
more...
In case proper coach is not attached - Difference of fare between the booked class and lower travelled class will be refunded. Certificate from the TTE (in original) for the lower class travelled is must to claim for refund.
4. In case of AC failure of AC1class/executive class- Difference of fare between AC1 class or executive class and first class will be refunded for the distance AC not worked. Certificate from the TTE (in original) for the AC not worked is must to claim for refund.
5. In case of AC failure of AC2/AC3 class- Difference of fare between AC2/AC3 class and sleeper class will be refunded for the distance AC not worked. Certificate from the TTE (in original) for the AC not worked is must to claim for refund.
6. In case of AC failure of AC chair car class- Difference of fare between AC chair car class and second class will be refunded for the distance AC not worked. Certificate from the TTE (in original) for the AC not worked is must to claim for refund.
7. In case travelling without proper ID proof, will be considered without ticket and will be charged accordingly. Chief commercial manager/refunds can be approached for discretionary refund. Excess fare ticket (EFT) (in original) issued by the TTE is must to claim for refund.
8. In case of wrongly charged by the TTE-full refund will be granted by the chief commercial manager/refunds. Excess fare ticket (EFT) (in original) issued by the TTE is must to claim for refund.
9. In case party/ family partially travelled - refund will be granted by the chief commercial manager/refunds as per rule. Certificate from the TTE (in original) for the less passenger travelled is must to claim for refund.
10. In case passenger not travelled - refund will be granted by the chief commercial manager/refunds as per extant Railway rule.
11. Partially used reserved ticket by Rajdhani, Shatabdi and Jan Shatabadi Exp - No refund is allowed.
12. In case Railways is not able to provide accommodation - full refund will be granted.
11. Refund on tatkal ticket - if it is cancelled up to 24 hrs before the scheduled departure of the train 25% excluding the tatkal charges will be refunded. Thereafter no refund means would be zero refund.

24157 views
Jul 21 2010 (5:27PM)
Blog Post# 59529-7     
Guest: 4affb426   Added by: moderator*^~  Jul 27 2011 (7:02AM)
I've planned to travell kalka to simla by shivalik exp on 18.10.10, but my reservation is on waiting list 77, 78, 79. Will it be confirm? Is there any probability to add extra coach or train?Can i travel with waiting list ticket?i'm coming by hwh-kalka mail, is there any another option? Plz reply, thanx

24176 views
Jul 21 2010 (5:31PM)
Blog Post# 59529-8     
Enayet Shameem   Added by: moderator*^~  Jul 27 2011 (7:02AM)
@guest: I can't say anything about the confirmation of your W/L tickets as only God knows that. But you can't travel with W/L tickets that's for sure. You have the option of 255/HIMALYAN QUEEN.
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