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News Entry# 71730  
May 05 2012 (12:01PM)  Probe into poor quality of Shatabdi food (www.tribuneindia.com)
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Commentary/Human InterestNR/Northern  -  

News Entry# 71730     
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Posted by: rdb**  84660 news posts  
Ludhiana : Taking up the cause of passengers who had lodged complaints about the poor quality of food and snacks being served on Shatabdi running between Amritsar and New Delhi, also highlighted in The Tribune in its columns on May 1, May 2 and May 4, the northern railway authorities have initiated an inquiry to fix responsibility and take action against erring staff and officials.Sources in the railways here as well as at the divisional headquarters at Ferozepur revealed that the Chief Commercial Manager (CCM), Catering, who is the overall in charge of vending in trains, had sought a detailed report from the local and divisional officials about the complaints lodged by passengers during the last few days.It was also learnt that travelling ticket examiners (TTEs) aboard Shatabdi trains, or for that matter all other trains, were supposed to send a written report to the division-level officials of the commercial...
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wing about the complaints lodged by the passengers which, apparently, was not done in the case of complaints about poor quality of food and snacks served to the passengers and unprofessional service rendered by the catering staff on Shatabdi trains.“Earlier also, warning notices had been served on some contractors to whom the catering service is being outsourced. But it appears that some of them are in no mood to mend their ways and the railways will have to take harsh measures against the defaulting contractors as well as the delinquent supervisory staff,” a senior railway official said.
Serious matter
Railway officials said the authorities at the northern railway headquarters in Delhi had taken a serious note of the persistent complaints about unpalatable food being served to the passengers on Shatabdi.
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