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News Entry# 77716  
Jun 15 2012 (7:39AM)  Now faster Railway enquiry (www.thehindu.com)
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News Entry# 77716     
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Posted by: rdb**  91532 news posts  
The scope of the railways customer care and enquiry system has been widened and the SMS service, hitherto limited to BSNL and MTNL customers, has been extended to other telephone service providers.The railways have sped up the delivery of information on the Interactive Voice Response System number 139. Now, a customer, after choosing his language, need not hear out all the six prompts. He can go straight to the desired code and obtain the information.If the passenger fails to get the desired information after three attempts, the call will get automatically diverted to a customer care executive for immediate response.The 139 Rail Sampark SMS service, now five years old, is also available on Unstructured Supplementary Service Data on mobiles with Docomo, Reliance, Uninor, and Vodafone connections.Users can dial *139# for information on ticket status enquiry, arrival and departure of trains, accommodation availability, fare enquiry, time table, spot and location of...
trains and train name and number.
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