In order to provide better accessibility to passengers with disabilities, short term facilities as detailed below have been planned at all stations, beginning with ‘A-1’, ‘A’ and ‘B’ category stations:- • Standard ramp for barrier free entry • Earmarking at least two parking lots • Non-slippery walk-way from parking lot to building •... more...
Signages of appropriate visibility • At least one toilet (on the ground floor) • At least one drinking water tap suitable for use by differently-abled persons • ‘May I help you’ Booth
In addition, long term facilities, as detailed below, have also been planned at ‘A-1’, ‘A’ and ‘B’ category stations:- • Provision of facility for inter-platform transfer • Engraving on edges of platform CAG Report 13 of 2016 mentions about lack of facilities like standard ramp, exclusive toilets, non-slippery walkway etc. at some stations. Provision/augmentation of amenities at stations for differently-abled passengers is a continuous process and these facilities are being provided progressively. The details of facilities provided for disabled are appended. Availability of Wheelchairs on Platforms: Instructions already exist for provision of Wheelchair at stations. This facility is provided, duly escorted by coolies (on payment) as per present practice. Moreover, Zonal Railways have also been instructed to provide one wheelchair per platform and in case of island platforms one wheelchair per two platforms at all ‘A-1’ and ‘A’ category stations. Battery Operated Cars (BOCs): Zonal Railways have been authorized to introduce Battery Operated Cars (BOCs) at major railway stations for disabled, elderly and ailing passengers on ‘first come first served’ basis through sponsorship from individuals, NGOs, Trusts, Charitable institutions, Corporate and PSUs/Corporate Houses under their Corporate Social Responsibility free of charge to passenger or to the Railway. 70 BOCs have already been provided at 48 major railway stations. Further, instructions have also been issued to Zonal Railways to invite Expression of Interest for providing the facility of Battery Operated Car service on payment basis initially at all ‘A-1’ category stations keeping in view the financial sustainability of the service. This facility can be availed by passengers on ‘first come first served’ basis, however, preference shall be given to Senior Citizens, physically challenged, pregnant women and medically sick passengers. Yatri Mitra Sewa: ‘Yatri Mitra Sewa’ is being provided at major stations for enabling passengers to book wheelchair services cum Porter services etc. The responsibility of providing Yatri Mitra Sewa is entrusted to IRCTC who may provide this service ‘Free of cost’ through some NGOs, PSUs etc. under CSR or on payment basis. This service can be booked on IRCTC e-ticketing website and 139 (IVRS and SMS) or through a mobile. Indian Railways have manufactured about 3450 SLRD/SRD coaches (SLRD-Second Class Cum Luggage Cum Guard Van & Disabled friendly compartment, SRD- Second Class Cum Guard Van & Disabled friendly compartment) which have a suitably designed compartment and toilet adapted to the needs of disabled/wheelchair borne passengers. In SLRD coaches, wider entrance door for wheelchair borne passengers, wider berths, wider compartments, space for provision of wheelchair, larger lavatory and lavatory doors have been provided. Inside the toilets, additional grab rails on the side walls for support, wash basin and mirror at lower height have been provided. It is endeavored to have at least one such coach in each Mail/Express train. Further, the fully air conditioned Garib Rath trains have been provided with an Air conditioned disabled friendly compartment and toilets in the power cars. For assistance to visually impaired travelers, Braille signages are now being provided in newly manufactured coaches. In order to facilitate easy movement of elderly and differently abled passengers, as per the existing guidelines, ‘A-1’ category stations qualify for provision of escalators/elevators while ‘A’ category, ‘C’ category and stations of tourist importance qualify for provision of escalators under ‘Desirable Amenities’. So far, 316 no. of escalators at 129 stations and 178 no. of lifts at 79 stations have been provided across Indian Railways. Funds for provision of such facilities at stations are generally charged under Plan Head ‘Passenger Amenities’. The zone-wise expenditure under this Plan Head over past 5 years is appended.
APPENDIX REFERRED TO IN REPLY TO PARTS (a) TO (c) OF UNSTARRED QUESTION NO.1245 BY SHRI VIVEK GUPTA ANSWERED IN RAJYA SABHA ON 25.11.2016 REGARDING DISABLED-FRIENDLY RAILWAY STATIONS (a) to (c): The details of facilities provided for differently abled persons at stations are as under:
S.No. Amenity for differently-abled persons Approximate number of stations provided with the facility 1. Standard ramp for barrier free entry 1780 2. Earmarking at least two parking lots 1090 3. Non-slippery walk-way from parking lot to station building 1180 4. Signages of appropriate visibility. 1250 5. At least one toilet (on the ground floor) 1510 6. At least one drinking water tap suitable for use by differently-abled persons. 1480 7. May I help you booth 900 8. Provision of facility for inter-platform transfer 1130 9. Engraving of edges of platforms 1600
The zone-wise expenditure under this Plan Head over past 5 years is as under:- (` in Crores) Railway 2011-12 2012-13 2013-14 2014-15 2015-16 Central 54.77 30.85 59.68 67.90 78.74 Eastern 130.26 125.02 98.96 70.46 62.98 East Central 35.82 36.03 46.07 44.95 63.75 East Coast 18.52 25.37 33.57 40.59 57.46 Northern 72.09 60.59 75.91 88.22 109.33 North Central 50.44 62.19 62.47 75.28 52.62 North Eastern 17.24 15.36 19.44 19.98 71.94 Northeast Frontier 53.90 64.74 42.39 44.71 54.09 North Western 15.94 22.47 30.15 35.32 66.07 Southern 58.71 71.61 67.56 69.72 95.91 South Central 94.76 87.82 95.57 77.09 94.82 South Eastern 43.15 56.91 47.60 52.85 65.6 South East Central 49.65 60.46 45.43 36.62 31.38 South Western 36.07 37.53 29.48 31.84 60.22 Western 64.69 47.54 48.08 42.88 49.61 West Central 27.18 31.32 47.82 53.92 63.5 Metro 11.24 6.33 7.55 5.83 3.19 TOTAL 834.43 842.14 857.73 858.16 1081.21
This Press Release is based on the information given by the Minister of State for Railways Shri Rajen Gohain in a written reply to a question in Rajya Sabha on 25.11.2016 (Friday).