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News Entry# 287637
  
Dec 04 2016 (17:59)  The faces that will guide you through Lucknow Metro (timesofindia.indiatimes.com)
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Commentary/Human InterestLMRC/Lucknow Metro  -  

News Entry# 287637     
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Posted by: rdb*^  129287 news posts
LUCKNOW: A bright group of young men and women will be the face of Lucknow Metro, giving you every little help and information required at Metro stations once the service opens for public in March 2017. The 26 customer relation assistants (CRAs) will be a point of interface with the common man to solve all Metro-related queries and grievances. From getting a token to being stuck inside a lift, or getting your smart card recharged and helping senior citizens to board the train, these faces will help you fix everything on Metro premises.
LMRC deputy chief operations manager Shishir Somvanshi told TOI, "For six months, they have been rigorously trained to be of best help to people while on duty . They
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can't say no to anybody as this is the first ethic they should follow in Lucknow Metro. We have tied up with a popular air-hos tess training academy in Lucknow to impart them the best of soft-skills, communication, customer service and how to present themselves." Somvanshi said both train operators and CRAs carry huge responsibility as they would have to deal with public daily. Pratibha, a woman train operator, said, "The most challenging part of my job is that I need to be extremely attentive while driving a Metro as around 1,200 people would be relying on me in the train. I carry responsibility of their lives and safety , which is a moral concern." Vishal Nath, a CRA, said, "We have to deal with different types of people daily .They could be angry , curious or hassled over something or the other but we have to always be calm. We have been taught to deal with all kinds of psychology and resolve problems patiently ." He said all CRAs have to follow the philosophy of LMRC, which is to serve people in the best possible capacity .
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