It may seems commercialized step for ailing railways, but seems to be good. Despite all odds, if I require an urgent ticker, I will go to unauthorised agent, will pay him what he demands & will travel illegally, BECAUSE it is urgent for me.
Now, railway gives me legal way to travel by paying more. At least you have an option to travel legally. So whats bad in it. Pay railways & travel legally instead of paying Agents & travelling illegally.