Rail Neglect
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Despite running premium trains and tall claims of world class catering and wifi in Rajdhanis, IR is yet to make the most basic of passenger amenities - a proper platform for boarding / disembarking carriages without hardship.
Here is a photo of 12245 Duronto waiting at PF 21 of Howrah Jn (HQ of two zonal railways) -- showing the ridiculously low...
more... platform height and the difficulty which a small child / senior citizen has to face while boarding. Even a healthy 5 feet 6 inch adult with luggage will have trouble. And this is PF 21 -- the so-called 'premium' platform for the most prestigous trains.