Forum Super Search
 ♦ 
×
HashTag:
Member:
Posting Date From:
Posting Date To:
Train Type:
Train:
Station:
ONLY with Pic/Vid:
Sort by: Date:     Word Count:     Popularity:     
Public:    Pvt: Monitor:    RailFan Club:    

Search
  Go  
Full Site Search
  Search  
 
Thu Nov 23, 2017 13:09:01 ISTHomeTrainsΣChainsAtlasPNRForumGalleryNewsFAQTripsLoginFeedback
Thu Nov 23, 2017 13:09:01 IST

Blog Entry# 1074099
Posted: Apr 27 2014 (22:31)

3 Responses
Last Response: Apr 28 2014 (20:30)
  
Rail News
0 Followers
1663 views
Commentary/Human InterestINT/International  -  
Apr 27 2014 (16:58)   Race against the clock: Shinkansen staff have just 7 minutes to get bullet train ready to ride
 

rdb*^   132877 news posts
Entry# 1074099   News Entry# 174954         Tags   Past Edits
Japan’s shinkansen, or bullet train in the West, was the world’s first high-speed train running at 200km per hour, and today the Tōkaidō Shinkansen is the world’s most used high-speed rail line. Impressively, even with over 120,000 trains running on the line each year, the average delay time is a mere 36 seconds!
Part of the reason the bullet train system can run as smoothly as it does is thanks to the ‘hospitality group’ working behind the scenes of the sleek, futuristic facades of these famous trains. These cleaning crews are charged with covering every inch of a train’s interior when it arrives at its final stop and preparing it for the next wave of customers–and they have just seven minutes to do it.
What
...
more...
is TESSEI?
JR East’s rail service company is known as TESSEI, and it is responsible for the cleaning of the bullet trains when they have come to a stop at Tokyo Station. There are around 820 staff members including full-time staff and part-timers known as ‘partners’. The average employee age is 52, and around 50 percent of them are women, so people often talk affectionately of the TESSEI ‘obaa-sans’ or ‘grannies’.
Bullet trains shuttle in and out of the platforms at Tokyo station 210 times each day. TESSEI staff are divided into teams composed of 22 people, and with 11 teams of cleaners taking turns on the platform, which translates into each TESSEI employee cleaning around 20 trains per day.
Despite not being particularly glamorous work, the group has received a lot of media attention over the years, and have been called Japan’s ‘strongest team’ by the Nikkei Business magazine.
So what exactly does the job entail?
Image: Chakotay
Speed cleaning
Trains spend only 12 minutes at the station in Tokyo. That includes two minutes for passengers to disembark and two more for the next to get on, leaving only seven minutes for cleaning.
One person is in charge of one car with around 100 seats, and the whole car must be made spotlessly clean during those crucial seven minutes. It’s the same for the toilet cleaning staff – no matter how dirty it is, they have to have it sparkling again within the time limit. And lest we forget, the shinkansen aren’t like inner-city trains — passengers often travel for hours at a time, getting settled for the long ride, eating meals, snacking, reading newspapers, and generally making a bit of a mess.
The strict seven-minute deadline means that the work is broken down into smaller blocks that have to be completed in record time: 1.5 minutes spent picking up trash, 30 seconds rotating the seats (some can be swivelled around so that larger groups can face one another), four minutes sweeping and cleaning, and a one-minute check.
Image: Attiecannie
Those crucial seven minutes
0:00~1:30 First check the luggage racks on both sides, then look down the gaps between the seats for any forgotten items. As the seats are being turned to face the direction of travel, run down to the door at the other end sweeping out dropped trash into the aisle along the way.
1:30~4:30 On the way back up the aisle, pull down and check the blinds, and at the same time pull out the seat-back trays and wipe everything down, and change the seat covers if they’re dirty.
4:30~6:30 There’s now only two minutes left. Take a broom and sweep up all the trash brought out into the aisle in one go.
Everything above is expected to be completed in about six minutes. The official time limit is seven minutes, but it’s often crowded and takes longer for passengers to disembark, so they rarely have the luxury of using the full seven. This almost superhuman feat is known in Japanese as the ’7-minute shinkansen theatre’
Why does it work?
TESSEI was reformed into the company it is today nine years ago. At the time the workers were treated as mere dispatch cleaners, and had low morale and dedication to their job. This led to the cleanliness of the shinkansen suffering and not living up to the expectations held by its millions of passengers.
One of the main changes involved in the overhaul was redefining the work as ‘service’ rather than ‘cleaning’, and endeavoring to create a sense of pride in the job. Another major factor is the importance of teamwork, with input coming not just from the supervisors but from everyone in the team. Every day they will hold a team meeting to thoroughly discuss any issues no matter how trivial, and every member gets a say. Furthermore, the teams are not fixed, and will be shuffled around so that everyone gets a chance to work with and learn from lots of different people.
From 2007 the Angel Report has been the most effective method of raising morale amongst the team members. This is a public report that’s sent out internally and pasted to the office walls where staff who have worked exceptionally hard are given a public shout-out and thanks.
Image: IHCSA Cafe
Omotenashi: Japanese hospitality
You might have heard the Japanese word ‘omotenashi’ in conjunction with the 2020 Olympic bid. It basically represents the concept of Japanese hospitality, and the country is very keen to continue to promote the image of politeness that many foreigners have of it.
TESSEI has its own brand of omotenashi that you can witness whenever you’re waiting to board the train, as the TESSEI staff line up to start their speed clean. One of the fascinating things for passengers, particularly foreigners, to observe is the way all the staff will bow to the train on its arrival and departure from the station, and to the passengers before they board.
Image: Toku58
Other unique ideas to jazz up their job and put smiles on people’s faces have come from the staff themselves, such as having seasonal flowers on their hats, or wearing bright Hawaiian shirts in summer.
Celebrity endorsement (sort of)
TESSEI’s incredible service has garnered admiration and praise around the world. Upon visiting TESSEI, the French national rail president commented that he wanted to import the idea to France. And last month a group of professors from Harvard University visited TESSEI and discussed including the company in teaching materials at the graduate school of business.
But probably the best endorsement the group received was from former Governor of California and all-round badass Arnold Schwarzenegger, who expressly went to observe the group when he visited Japan with the American transport chief. If it’s good enough for the Terminator, then it’s probably good enough for the rest of us!

  
2125 views
Apr 27 2014 (22:31)
S V Iyer*^~   14885 blog posts   12365 correct pred (64% accurate)
Re# 1074099-1            Tags   Past Edits
I really #salute the Japanese Staff for this remarkable feat....
Its just the service we have been expecting every time we are aboard an IR train :)

  
833 views
Apr 28 2014 (19:57)
rdb*^   31851 blog posts   409693 correct pred (82% accurate)
Re# 1074099-2            Tags   Past Edits
Japan to Japan Hai:-)
Even 10 percent of Japanese culture will lift IR by leaps and bounds..
DMRC is a shining example of Japanese influence on Indian Infra.

  
811 views
Apr 28 2014 (20:30)
S V Iyer*^~   14885 blog posts   12365 correct pred (64% accurate)
Re# 1074099-3            Tags   Past Edits
Very much agreed with you sir... Only positive attitude needed ... All other pieces will fall in place....

ARP (Advanced Reservation Period) Calculator

Reservations Open Today @ 8am for:
Trains with ARP 10 Dep on: Sun Dec 3
Trains with ARP 15 Dep on: Fri Dec 8
Trains with ARP 30 Dep on: Sat Dec 23
Trains with ARP 120 Dep on: Fri Mar 23

  
  

Rail News

  • अब इंदौर का नाम बदलकर "इंदुर" किए जाने की बहस शुरू  News Entry# 323157
    by: moderator*^~  Today (12:38)


    इंदौर : देश के कई शहरों के नामों में बदलाव के बाद इंदौर के नाम में परिवर्तन की बहस की मंगलवार को शुरूआत हो गई. नगर निगम के पार्षदों के सम्मेलन में एक प्रस्ताव पेश किया गया, जिसमें मध्यप्रदेश की आर्थिक राजधानी का नाम बदलकर "इंदुर" किए जाने की मांग की...
  • टाटानगर स्टेशन का पार्किंग दो मंजिला बनेगा  News Entry# 323156
    by: Aaditya^~  Today (12:36)


    जमशेदपुर : टाटानगर रेलवे स्टेशन का शीघ्र ही कायाकल्प होने वाला है. रेलवे प्रशासन ने स्टेशन परिसर में मल्टी लेवल पार्किंग के निर्माण को लेकर काम शुरू कर दिया है. इसके तहत स्टेशन के बाहर जो पार्किंग बना हुआ है, उसे दो मंजिला बनाया जायेगा. पार्किंग बनाने को लेकर एस्टीमेट बनाया...
  • विलंबित रेलगाड़ियों में मिलेगा समुचित भोजन  News Entry# 323155
    by: Aaditya^~  Today (12:24)


    जासंवाददाता, वाराणसी : कैटरिंग विभाग ने काशी विश्वनाथ एक्सप्रेस सहित कई टेनों के पैंट्रीकारों में मंगलवार को छापेमारी कर गहन जांच पड़ताल की। जांच के बाद यात्री सुविधा के संबंध में कड़े आदेश दिए गए कि विलंबित परिचालित ट्रेनों में यात्रियों को मांग पर भर पेट भोजन उपलब्ध कराया जाए। 1इतना...
  • रेल जीएम को विभिन्न संगठनों ने सौंपा ज्ञापन  News Entry# 323154
    by: Aaditya^~  Today (12:22)


    जागरण संवाददाता, झारसुगुड़ा : झारसुगुड़ा जैसे महत्वपूर्ण व एतिहासिक रेलवे जंक्शन में रेल सेवा क्षेत्र में उन्नति व यहां के आवश्यक मौलिक विकास के लिए कांग्रेस, वरिष्ठ नागरिक संघ, झारसुगुड़ा चैंबर ऑफ कामर्स की ओर से अलग-अलग यहां की विभिन्न समस्या वाला मांग पत्र रेलवे के जीएम से मिलकर सौंपा। विदित...
  • टूटी रेल पटरी से गुजर गई राजधानी समेत सात ट्रेनें  News Entry# 323153
    by: Aaditya^~  Today (12:19)


    गढ़पुरा (बेगूसराय) : समस्तीपुर-खगड़िया रेलखंड पर डॉ. श्रीकृष्ण सिंह नगर रेलवे स्टेशन गढ़पुरा के पूर्वी आउटर सिग्नल के समीप टूटी रेल पटरी से राजधानी समेत सात ट्रेनें गुजर गई। घटना की जानकारी बुधवार की अलसुबह मिली। इसके बाद अधिकारियों में हड़कंप मच गया। उसे जल्द ठीक कर दिया गया। 1 बताया...

New Trains

Site Announcements

  • Entry# 2547009
    Oct 16 2017 (10:21PM)


    As per the recent post , the new Pax Login feature has now been introduced. Here are the details of the feature set. . 1. Now you may login to the site as a Member or a Passenger, or BOTH Member & Passenger at the same time. Passenger login is called "Pax Login"...
  • Entry# 2517609
    Oct 11 2017 (09:33AM)


    As detailed here , last month, some changes were made to the PNR section. In the next phase of this rollout, we shall be further separating "Passengers" from "Members". . 1. "Passengers" will be able to login using ONLY their PNRs (no password). We shall have a Pax Login above the current...
  • Entry# 2418661
    Sep 25 2017 (07:09AM)


    @all: There are some changes coming to the PNR Forum. 1. All PNRs will be anonymized, i.e. you won't see who posted the PNRs or search PNRs by Traveller. This is to better protect the confidentiality of travelling members and their travel plans. However, members will still be able to search their OWN...
  • Entry# 2409730
    Sep 15 2017 (11:46PM)


    In recent times, the number of FM Complaints regarding "targeting me", "offensive content", "sarcastic comment", "bashing", etc. have been increasing. This has led to increased censorship and throttling of open discussions. . This is a clarification that this site is meant for a FREE EXCHANGE of ideas. Some arguments/debates/disagreements/jokes/sarcasm are ALLOWED and are...
  • Entry# 2390218
    Aug 25 2017 (12:59PM)


    There has been a partial rollout of a modification to Timeline entries. The implementation will be complete within a week. 1. Void & RAC buttons have been removed. . 2. TL Entries can now be Edited and Fixed by the original updater, if there are errors. So there is no need to Void TLs...
  • Entry# 2175399
    Feb 23 2017 (01:22PM)


    There has recently been a lot of frustration among RFs when their Station Pics, Loco Pics, Train Pics get rejected because the "number is not showing", "shed is not visible", the loco/train is at a distance, Train Board is too small, "better pic available", etc. . To address this issue, effective tomorrow, ALL...
Scroll to Top
Scroll to Bottom


Go to Mobile site
Disclaimer: This website has NO affiliation with the Government-run site of Indian Railways. This site does NOT claim 100% accuracy of fast-changing Rail Information. YOU are responsible for independently confirming the validity of information through other sources.