Sir,
This is in continuation to Entry# 1004078 /blog/post/1004078
I had filed a complaint in click here as per your advice. I got the refund. The snapshot of my grievance is attached herewith. The grievance portal is so effective. I tried many times for the refund by sending letter by post to authorities of SR and SWR. But they tuned a blind eye to my complaint. Moreover, the IRCTC officials’ behaviour was appalling as they claimed that the train left station at the right time on that day. They...
more... acted ignorant (and did not make sincere effort for verifying the timings) of my umpteen efforts for crediting the refund. Thanks to indiarailinfo forum for leading me in the right direction culminating in full fare refund. This incident is a lesson to all citizens who suffer from the gross indecency of government departments.