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Blog Entry# 1833400
Posted: May 05 2016 (14:46)

7 Responses
Last Response: May 06 2016 (13:42)
Sample of a terrific response from Indian Railway's Customer Care:
The issue raised was:
12076/75 TVC CLT TVC JanSatabdi Express was granted temporary stoppage @ SRTL just before last Lok Sabha elections. I do accept that there are some genuine passengers in this train to/from SRTL. But mostly, this stoppage is being regularly misused by short distance passengers, mainly season ticket holders travelling to ERS from SRTL. They board this train from ALLP/SRTL and occupy empty seats in Jan Chair Cars. When the train is fully booked, they occupy space earmarked for Mini
Pantries, passages & vestibules, causing inconvenience to genuine passengers. Same is the case when the train coming from CLT leaves for TVC from ERS @ 1720.
The request was:
So, request you to kindly look into the matter and do the needful either to withdraw the stoppage @ SRTL, if the patronage doesnot justify it. Even if the stoppage is continued, strict measures have to be taken to prohibit entry of unauthorised persons(especially season ticket holders) in Jan Satabdi Express, which is a fully reserved service belonging to Satabdi category.
The reply obtained is:
Temporary stoppage was provided for 12075/12076 TVC-CLT-TVC Jan Shatabdi Exp at SRTL by the Railway Board. There is no proposal for withdrawal of this temporary stoppage.
Hats off to Sr DCM/TVC for not even bothering to go into the details of a complaint raised by a passenger, quoting even PNR number!!

1 posts - Thu May 05, 2016

1 posts - Fri May 06, 2016

May 06 2016 (09:11)
Sourabh Sharma   545 blog posts   99 correct pred (80% accurate)
Re# 1833400-3            Tags   Past Edits
This type of official should be removed/retire like yesterday when GOI made 33 official in tax department for inefficiency.

May 06 2016 (09:55)
Sudeesh~   2224 blog posts
Re# 1833400-4            Tags   Past Edits
Is season ticket passengers were allowed to travel in JS.

May 06 2016 (10:30)
રેન્જિત બિ કે~   875 blog posts   9916 correct pred (86% accurate)
Re# 1833400-5            Tags   Past Edits
I very well know that none of the temporary stoppages will get removed. But is it not fair to demand ban on entry of unnauthorized passengers(especially those travelling between ALLP/SRTL to ERS and back on season tickets) in a special class train like JanSatabdi?

May 06 2016 (10:33)
રેન્જિત બિ કે~   875 blog posts   9916 correct pred (86% accurate)
Re# 1833400-6            Tags   Past Edits
The fact is season ticket holders from ALLP & SRTL are regularly commuting by 12076 JanSatabdi Express & they are returning by 12075. If we board JS with a waitlisted paper ticket, we are treated as ticketless and penalised. But when season ticket holders do the same, there is no action and you get such irresponsible replies!!

May 06 2016 (13:42)
One Mail~   5420 blog posts   1472 correct pred (71% accurate)
Re# 1833400-7            Tags   Past Edits
Yes, 12075/76 has this issue. Especially after SRTL stops was included. Season Ticket travelers are using the train.

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