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Blog Entry# 2021854
Posted: Oct 13 2016 (12:48)

8 Responses
Last Response: Oct 14 2016 (07:38)
General Travel
9691 views
8

Oct 13 2016 (12:48)   22823/Bhubaneswar - New Delhi Tejas Rajdhani Express (via Tatanagar)
 
sanjeevrohini
sanjeevrohini   21 blog posts
Entry# 2021854            Tags  
my wife with two children travelled fr ndls to tata on 5 oct on this train , these are some observation
1. the service provided by the Meal on wheel vendor is very poor. the food is tasteless and of poor quality, almost everybody complaining about it and meal was not served on time breakfast is not provided till 11 a.m. further there are serving food items on selective basis (items are not provided to each passanger) because of this there was chaos/confusion in the coach b5. they are refusing to serve food to child ( having half tkt with seat) giving excuse of name not mentioned in the chart ( althogh the fare includes catering charges),
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they were giving only one bottle of water during the travel fr ndls to tata, when demanded one more in the next moring by my wife there are demanding rs 20 for this . this is height of negligence by the railway to leave this premium train in the unworthy hand of non deserving contractor in spite of railway increasing rajdhani fares day by day.
2. the train is losing its premium status due to poor service of attandand, food, late running .
3. the charging points in B5 coach is not working.
4. there was no train supritendant to look after the passanger.
5. the attandant not provding newspaper to all passanger,
6.the train reached tatangr by more than 3 hour late

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5 Public Posts - Thu Oct 13, 2016

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Oct 13 2016 (20:44)
RFIR~
RFIR~   6812 blog posts
Re# 2021854-6              
Sir, Good you have written it here in this forum and highlighted the same. As others have mentioned, you may please do the following
1) Tweet to the railministry & RB
2) Log onto complaint management portal & register your complaint online [click here
3) Also try and registering in the grievance portal. [click here
The
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maximum it is highlighted, the better it is, even though you might get a standard response : 'The matter has been taken into consideration' OR 'We have warned the caterer '.
I think we should not shy away from highlighting such things

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1 Public Posts - Thu Oct 13, 2016

1 Public Posts - Fri Oct 14, 2016

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