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Blog Entry# 2365804  
Posted: Jul 29 2017 (17:16)

3 Responses
Last Response: Jul 29 2017 (18:02)
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Jul 29 2017 (16:51)   Railways gets over 7,000 food complaints: Govt

Jayashree ❖ Amita*^   37794 news posts
Entry# 2365804   News Entry# 309969         Tags   Past Edits
NEW DELHI, JULY 28:   The Indian Railways received over 7,000 complaints related to quality of food served on trains since 2014, the government informed Parliament on Friday.
Minister of State for Railways Rajen Gohain in a written reply in the Rajya Sabha said 7,862 such complaints were received between January 2014 and June 30, 2017. However, 310 complaints were unsubstantiated.
He said fines amounting to ₹2.33 crore were imposed on contractors during the period. Five contractors have lost their catering rights on select trains.
include the caterer who served food on the Poorva Express in which a dead lizard was found recently. The Ministry also issued 2,909 warnings to caterers over bad quality of food, the Minister said.
Catering issues
In a written reply to a question related to catering issues, Gohain had on Wednesday in the Lok Sabha said 27,782 complaints relating to catering services were received by the railways between January 2014 and June 30, 2017.
Giving details, he had said 648 complaints were related to hygiene issues, 9,983 were about over-charging, 937 about quantity of meals and 735 about misbehaviour by catering staff.

Jul 29 2017 (17:16)
a2z~   2033 blog posts
Re# 2365804-1            Tags   Past Edits
Hardly 1% of the actual sufferers go for registering a complaint, the actual no. of paxs dissatisfied with food is many times higher.

Jul 29 2017 (17:19)
DhnEcr~   5568 blog posts
Re# 2365804-2            Tags   Past Edits
While restaurant, food chains make huge business, railways continue to have catering issues. Probably there is no perceived service in feeding traveller

Jul 29 2017 (18:02)
a2z~   2033 blog posts
Re# 2365804-3            Tags   Past Edits
* Supplying fresh food in trains is difficult as kitchen is located away from passengers,
trains running late cause food to be served later many a times
* hygienic conditions on many stations is not good and is much poor than the restaurants.
* Restaurants, food chains are specialists/experts of the business, where as for IR it is a side activity (core job
being train operation/maintenance), the performance of specialists shall always be better.

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