Blog Entry# 2365804
Posted: Jul 29 2017 (17:16)
Last Response: Jul 29 2017 (18:02)
Other NewsJul 29 2017 (16:51) Railways gets over 7,000 food complaints: Govt
Jayashree ❖ Amita*^ 38182 news posts
NEW DELHI, JULY 28: The Indian Railways received over 7,000 complaints related to quality of food served on trains since 2014, the government informed Parliament on Friday.
Minister of State for Railways Rajen Gohain in a written reply in the Rajya Sabha said 7,862 such complaints were received between January 2014 and June 30, 2017. However, 310 complaints were unsubstantiated.
He said fines amounting to ₹2.33 crore were imposed on contractors during the period. Five contractors have lost their catering rights on select trains.
Hardly 1% of the actual sufferers go for registering a complaint, the actual no. of paxs dissatisfied with food is many times higher.
While restaurant, food chains make huge business, railways continue to have catering issues. Probably there is no perceived service in feeding traveller
* Supplying fresh food in trains is difficult as kitchen is located away from passengers,
trains running late cause food to be served later many a times
* hygienic conditions on many stations is not good and is much poor than the restaurants.
* Restaurants, food chains are specialists/experts of the business, where as for IR it is a side activity (core job...
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