I tried to book a tatkal ticket for a journy frm surat to borivali in karnavati exp yesturday online between 8:00 am to 9:00 am. All of the time the site was either not responding or giving communication error and when it was available booking all gone ! What is the next best option in such circumstances ? is it possible to get it from agents ? according to new rules i think tickets booked by agents between 8:00 am to 9:00 am are not considered.