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LUDHIANA: Taking serious note of the increasing number of complaints related to catering and food kiosks running inside the railway station, authorities have issued fresh guidelines to local railway officials to conduct random checks of the food items being served by various food vendors. Local officials have also been asked to put up a board mentioning complaint numbers so that commuters can reach the authorities if they face any issue with services on the station premises. A copy of the guidelines has also been issued by the Northern Railways authorities to all local health inspectors, who have been asked to start following them. A local railway official admitted that passengers have been making a number of complaints about food kiosks, vendors serving food items at stations, but many of them are not aware of the procedure and the contact number to register complaint. There have also been complaints about excessive charging,... more...
he added. When contacted, Ludhiana station director Abhinav Singla said, “Random checks would be carried out by the health officials to maintain best quality service of the food kiosks on the station premises. Moreover, fresh instructions have been given to all the catering and food kiosks to follow the latest guidelines issued by the members of the Northern Railways regarding installation of board having the compliant and helpline number of the railways.”Singla added that instructions have also been issued to private contractors who are running the parking lots of the Ludhiana railway station to put up the list of rates fixed for vehicles by the railways, so that excess amount is not charged.
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This is an advance notice of an upcoming change:
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The following changes are being made:
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At this time, we have had many members against whom SW is issued claim that:
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