YOU should call the customer care of IRCTC , they will give the original contact details of the Indian railways Official of your case.
IRCTC as per website
Customer Care No. 011 39340000
Fax no.011-23345400
Chennai...
more... Customer Care No. 044-25300000
I am also done the same way only, after that they have given IR official number to whom i have to contact for my case to know the delay of process and i got my money rufund.