I would like to get a clarification regarding TDR from experts to an issue happened with me.I booked two SL tickets in Mangala Express thru IRCTC on two consecutive days(7th and 8th) from Kawar to Thrissur in last February.The departure time for Mangala from Karwar as per timetable is 2038 hrs.On 7th,Mangala was late and arrived Karwar at 0015(of 08/02).So I applied for TDR at 0040 hrs (after maintenance time(2330-0030hrs) for IRCTC) claiming that train was late.I believed that I can file TDR only if train was late by more than three hrs.Same thing repeated with my 08/02 ticket also.That was also filed for for TDR with same reson.To my shock, both TDRs were rejected.Their reply I quote"
we regret to...
more... inform you that refund is not admissible as informed by Enhanced Coaching Refund System developed by Center for Railway Information Systems (IT Arm of Indian Railways) implemented in Indian Railways stating '(Train Delay:0, ActDep: 07/02/2014 20:38 )TDR TIME OUTSIDE LIMIT FOR PNR - 22553XXXXXX' and the reason being : "TDR was filed beyond the prescribed time limit."
I would like to know,what is meant by" actual dep" for that day, whether it is 2038 hrs(as per TT) or 0015 hrs(when train arrived KAWR).
From where my TDR Zero time starts?
In their reply, train delay:0 is written what is this?