ROLE OF INDIAN RAILWAY TRAFFIC SERVICE:
The role of an IRTS officer in the Operations

Department is that of ensuring efficient, safe and user friendly transportation of freight and passengers.

🔶️He/She...
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ensures optimum utilization of railway's assets by maximizing output with available inputs. This is achieved by coordinating with the service departments looking after various assets of railways like track, wagons, engines, signals, etc.

🔶️ He/She combines the outputs of the various departments maintaining the assets – rolling stock and fixed infrastructure to produce a service output – passenger or freight transport. This is done through the Control Office, which is said to be the nerve centre of Railways, under the direct superintendence of IRTS officers posted in Operations Department.

🔷️In the Commercial Department, an IRTS officer is responsible for revenue realization for various services offered by Indian Railways.

🔶️The commercial department reviews past sales and profit performance
1. Assess the potential of the railways for improved performance and traffic growth,Relative to competitors
2.Develop a programme of action to achieve projected growth in traffic
3. Define or re-define marketing objectives
3.Specify sales, pricing and promotional strategies to increase traffic and establish methods and systems to monitor performance.
5.The department is also concerned with provisioning of passenger amenities and redressal of customer complaints. Various passenger amenities in Railway Stations and Trains, like catering, stalls on the Railway Stations, services in trains and stations etc. come under the superintendence of IRTS Officers working in the Commercial Department.

🔷️Being the first point of contact with the Rail users they are the agents of change in the Railway system by conveying user expectations. The information technology requirement of passenger ticketing and freight realization is also managed by IRTS officers in the zonal headquarters in association with the Centre for Railway Information Systems (CRIS).

🔶️The role changes depending on where an officer is placed in the organization –

🔷️Division (Operational level) - Real action in terms of implementation of policies occur hereZone (Tactical level) - Collation of Data, chasing of targetsRailway Board (Strategic level) - Policy making and National Priorities of Railways vis-a-vis industries and other modes of transport

🔶️IRTS officers go for Deputation in various ministries of Government of India. They are particularly sought after for their exceptional work ethic and result oriented functioning. IRTS officers are also preferred in projects related to infrastructure and marshaling of technical resources.

🔷️The opening up of Indian economy has brought a paradigm shift in the role of IRTS officers – from rail transport to logistics. They have been instrumental in raising the earnings of Indian Railways through efficient freight movement and improved passenger transport which are conducted 24x7 non-stop.

SOURCE:WIKIPEDIA