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News Entry# 71167
May 01 2012 (07:04)  Food quality check not on Rlys’ menu Untrained catering staff, unpalatable food on board Shatabdi irk passengers (
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Commentary/Human InterestNR/Northern  -  

News Entry# 71167     
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Posted by: rdb*^  133024 news posts
Ludhiana : Passengers, who boarded the elite New Delhi-Amritsar Shatabdi Express from New Delhi today morning, passed through a harrowing experience because food and snacks served by the unprofessional catering staff was unpalatable and complaints lodged by them were being ignored. It was literally after a direct confrontation with the supervisory staff of a catering contractor that the passengers were formally able to lodge their complaints.Passengers sitting in the executive class (E 2) were so upset with the catering staff and unpalatable food served to them that almost half of them lodged their complaints in a complaint book provided by the reluctant catering staff. Umesh Narang, a city-based industrialist, told The Tribune that food and snacks were of substandard quality. “Even boiled eggs served in breakfast were coated with dirt and had greasy smudges all over. The catering staff was discourteous, un-professional and shabbily dressed.A retired professor from Delhi, who was...
also among the complainants, said the poor quality of food and attitude of the catering staff on board the train and particularly in the executive class was shocking. “The Railways charge exorbitant amount for serving food and snacks to passengers, but such a thing is not acceptable at all,” she added.Narang said the passengers created an uproar and demanded the complaint book. The catering staff tried to pass on the visitors’ book (used for seeking comments of the passengers) to them. It was only when a few passengers confronted CM Pandey, supervisor of the catering contractor (Doon Caterers) that the complaint book was handed over to them. “Almost all passengers travelling in this particular coach were feeling short-changed by the Railways and nearly 30 of them signed the complaint book,” he added.This is not for the first time that complaint of poor catering on board the Shatabdi Express trains had surfaced. Earlier also, passengers have protested against poor quality of food, lack of cleanliness, dirty washrooms and cockroaches moving all over the chair car and executive class coaches.Catering on board trains were taken over by authorities of the Northern Railway from the Indian Rail Catering and Tourism Corporation (IRCTC) almost a year ago in the wake of frequent complaints. But, it seems, the have not improved since then.
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