Unique initiative to create awareness among passengers to not pay tips or payment without bill
 
Indian Railways have introduced a new policy where passengers must not pay for food and beverages, if they are not provided with a proper bill. The ‘No Bill, No Payment’ policy will ensure that caterers in trains do not overcharge passengers and in fact encourage passengers to request bills. To spread awareness about this, Western Railway observed the ‘NO BILL, NO PAYMENT’ DAY o­n Wednesday, 16thJanuary, 2019 by informing passengers of this new development through Public Address...
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System at various railway stations across all divisions over Western Railway.
 
According to a press release issued by Shri Ravinder Bhakar – Chief Public Relations Officer, most stations over the six divisions of Western Railway, multi-lingual announcement were made over the Public Address Systems. The message announced is as follows- “Passengers please pay attention. Passengers are requested to not give any tips to catering staff in train or at stations, and should insist for bill while purchasing from panty car or catering units. If no bill is given, no payment should be made.” At stations where commercial staff was not available, announcement was advised to be done by Station Managers at regular intervals. Commercial Officers and Supervisors were nominated at important stations like Churchgate, Mumbai Central, Dadar, Bandra, Andheri, Borivali, Vapi, Valsad and Surat to check that the announcements are being played suitably. Mumbai Division of Western Railway also mandated catering units to install computerised billing machines. It is pertinent to mention that till date, 374 catering units over Mumbai Division have installed computerised billing machines.
 
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