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Wed Dec 7, 2016 23:51:55 ISTHomeTrainsΣChainsAtlasPNRForumGalleryNewsFAQTripsLoginFeedback
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What is the FAQ tab? How does it work? How are new entries added to the FAQ tab, without duplication?  
2 Answers
Jul 28 2011 (7:52PM)
Site-related

Entry# 257     
moderator*^~
What is the FAQ tab? How does it work? How are new entries added to the FAQ tab, without duplication?

1179 views
Aug 06 2011 (11:44PM)
Blog Post# 211690-9     
moderator*^~   Added by: moderator*^~  Aug 06 2011 (11:44PM)
How to add to the FAQ section, without duplication?
1. Whenever you see an item of interest in the Blog or News tabs, think about some questions that the article answers. The question may not be directly related to the article. A simple example is this. Say you see a news post or blog post that says: "Delhi, the capital of India, has acquired a new rail link".
This article is about some new rail link. But, this line also answers the question: "What is the capital of India?". So, the question does
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not directly have to correlate with the topic of the article.
2. Now, click on the "Add to FAQ" link. Do NOT start typing the question. First, just enter various combinations of keywords to see if there is a match for an existing question. In the above example, you would just type "capital", to see if an existing question matches. If not, then you would erase and type "India". If a match is found, select an existing question.
3. If no match is found, even after typing various keywords and combinations one after the other, then start and type a new question.
This way duplicate questions are avoided, and the reader can see all answers in one place.

Site Announcement
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3184 views
Jul 28 2011 (7:51PM)
Blog Post# 211683-0     
moderator*^~   Added by: moderator*^~  Jul 28 2011 (7:52PM)
The long-pending FAQ tab has now been implemented. It has been initialized with a set of questions sent by our Admin Kishor, as gleaned and searched from prior Blog Entries. (Thanks a lot, Kishor).
The FAQ section in this site is based on a brand new original concept, being tried out here in this site. Conventional wisdom is that questions are added to the FAQ, and then people write out answers. This is often a tedious and laborious exercise. In places like Wikipedia there is only one answer paragraph/page which is repetitively edited.
In
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this site, the FAQ works in an "opposite manner". In our Blog Forum, discussions are already happening on various topics, sometimes in answer to questions, and sometimes more in a free-wheeling manner not particularly as responses to questions. So, the answers are already available!! But we don't know the questions?
Each Blog Post Entry, each Blog Post Reply is considered as a potential answer unit which can be associated with an appropriate FAQ question. Admins will see a new link "Add to FAQ" against each Blog Post reply or entry. If applicable, just click on it and associate that reply with the appropriate question. If the question does not already exist, please go ahead and create a new question.
All answers first appear in the Blog Forum, and only after that can they be associated to a question. However, please only add those Blog Posts relevant to the question. Do not add "conversational" posts that do not directly answer the question. Numerous Blog Posts can be associated with each FAQ question, each providing a different perspective. Even news articles can be associated with FAQ questions. Also, the same Blog Post can be associated with many related FAQ questions.
FAQ Categories: FAQ Categories are being compiled. Suggestions on new categories welcome.
As an example, this particular Blog Entry itself describes what the FAQ section is and how it works. So, this entry first appears in the Blog Forum as an announcement. After that, this Entry will be added to FAQ, and associated to a new FAQ question. (What is FAQ? How does it work?).
As with other features, this feature will rapidly evolve in the coming weeks. Coming soon: Associating News Entries with FAQ.
In the beginning, this new method may seem non-intuitive. Please bear with us, and you may soon get familiar with how this works.
Feedback, questions and suggestions welcome.
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