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News Entry# 287846
  
Dec 07 2016 (08:36)  4 railway stations to get station directors (www.thehindu.com)
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Commentary/Human InterestSR/Southern  -  

News Entry# 287846     
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Posted by: rdb*^  128350 news posts
Four key railway stations under A-1 category in the State are to get Group A officers as station directors as part of a Railways plan to convert 75 A-1 railway stations in the country into “excellence centres for customers.”
Station directors will be posted by year end at the Thiruvananthapuram Central, Ernakulam Junction, Thrissur, Kozhikode, and Mangaluru Central railway stations, railway sources told The Hindu .
Railways have already posted station directors in 12 A-1 railway stations (based on traffic volume and revenue generation) to develop them as business hubs. The aim is
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to ensure better coordination between the various wings of Railways for the smooth functioning of the stations. At present, junior officers are appointed as station managers, station masters and station superintendents and they do not control services such as cleaning, ticketing, and parcels.
The station directors will be selected from the officers in the traffic wing, including the commercial and operations department. The station directors will directly report to the Divisional Railway Managers (DRM) or the Additional DRM. The move will also reduce the workload of the DRMs. Divisional Railway Manager Prakash Butani said the Aluva railway station also qualified for A-1 status, and this would reflect in the next classification.
The station directors will ensure prompt, courteous and hassle-free service to customers, proper hygiene at the station and stationary trains, efficient working of booking and reservation offices, punctuality of trains and timely placement and withdrawal of rakes at platforms.
Besides, they will be responsible for the proper functioning and repairs of passenger amenities at the station, upkeep of enquiry system, display board, transparent and customer-oriented working of parcel office, monitoring of catering/vending stalls, prompt grievance redressal, and security of the commuters.
The station directors have been vested with more contractual and financial powers. They will be supported by teams from traffic, mechanical, electrical and civil wings.
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