Registration Number : MORLY/E/2014/11432
Name Of Complainant : Sanjeev Sawant
Date of Receipt : 17 Oct 2014
Received by : Ministry of Railways, ( Railway Board)
Forwarded to : KONKAN RAILWAY CORPORATION
Contact...
more... Address : Managing Director
Belapur, Navi Mumbai
Grievance Description : Respected Sir, Subject - Announcement to Welcome passengers at all Railway Stations of Konkan Railway. Sir, My experience when I was on-board Konkan Kanya from CST to Sangameshwar. We reached Sangameshwar by 5:45am but due to low light and no proper announcement at the station, we were not able to de-board at Sangameshwar and de-boarded at Ukshi. We were fortunate as it stopped for crossing at Ukshi, But I suggest you to make little change in announcement at station. Please add more speakers at Platfom and to add a line in Announcement "WELCOME TO KONKAN RAILWAY, THIS IS XYZ STATION", for the convenience of Passengers. Please look into this matter at the earliest. Thanks Regards Sanjeev Sawant
Current Status : CASE CLOSED
Your Feedback : Excellent
Date of Action : 19 Nov 2014
Details : Dear Sir, This is to acknowledge above referred suggestion for inclusion of the name of station in the announcement on arrival of the train. The suggestion is being considered. We appreciate the interest taken by you in Railway working and look forward for your continued support to improve our services. The inconvenience caused is deeply regretted. Thanking you,