Can someone advise me. I am 54 year old with bypass surgery and my wife is a cancer patient. We have been trying to book a ticket in 2 AC (full fare paid) in train no 19301 from Indore to Kacheguda. Under the new system I have used all the options of berth preference and each time the website declined to allot at least one lower berth and one upper berth to us but debited the amount of Rs 4265 each time for failed transaction. While I know money will be reversed, after a fortnight I might add, this is an undue strain on our financial resources. Also it seems railways is hell bent upon not allowing aging citizens by making changes which are are suitable for people like us who are aging and ailing as well.