12028 Shatabdi - unannounced removal of EC coach after providing tickets for the same.
It is sad to note the apathy of Indian railways - our E2 coach yesterday was replaced by a regular chair car- almost 40 odd passengers of E2 were forced to travel in chair car. When we lodged a complaint of Indian railway customer care portal - the complaint was closed without any response from the railways nor action nor assurance of refund.
The apathy of the railway authorities and customer care management team is on concern to the...
more... passengers and customers of Indian railways.