ug sir, i got your point...but tell me one thing...how many of us has ever used the 3 hours delay rule to get full refund? And if someone has used it,then how often?one in hundred trips? If one has to go,then he has to go...be it 3 hours delay or 6 hours delay...getting refund does not ensure that the next day the train will not be 3 hours delayed...i will only cancel my ticket(in case of 3 hours delay) if i have a ticket of very short journey and have to return accordingly and my trip will be worthless if i go...