ये तो वाकई हां हां हां है ...:)
If agents can able to manage the things, it is really disappointing to know how system works, and even now 'change of BP' has become an additional service business ....
But apart from this, please if you wish to lodge your grievance with IR, through Government grievance site, you may do so here : click here
Please...
more... ensure to mention :
1-Your PNR no.
2-Booked station PRS
3-booking date
4-From station...
5-To station
6-Boarding Point Station.
7-Your date of approach to PRS counter for BP change:
Refusing person's name designation (if possible) and PRS station, date, time
8-Mention also the story in details.
-You will sure get 'positive' response at the earliest.
Thank you for your post. :)