Yes great step but i hope within this 300-400 ppl also dont keep calling him often. You know now a days public is not sparing for anything and no patience too if something just problem without sec they get anger and also railways took this initiative to help pax facilities but sm ppl misuse this also like one case abut one guy tweeted railway officials about hot milk to baby and its provided him one or twice and later found that he is travelling alone and misused such services..